Shipping Policy
Effective Date: November 10, 2025
1. Introduction
At 1001193398 Ontario Inc., doing business as My Energy Flow ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.myenergyflow.com.
Fulfillment Origin:
All orders are processed and shipped from our U.S. fulfillment location, located at 1931 Cordova Road, Suite 1067, Fort Lauderdale, FL 33316, United States.
My Energy Flow is a Canadian-registered company operating in the United States.
2. Shipping Destinations
We currently ship within the United States.
We are working to expand our shipping capabilities. Please check back for updates.
3. Shipping Costs
We offer free shipping on all orders – no minimum purchase required.
All shipping charges (if applicable) are clearly shown at checkout. No hidden fees.
4. Order Processing Time
Orders are processed within 1–3 Business Days (Monday to Friday, excluding holidays).
Orders placed before 1:00 PM EST will begin processing the same day.
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Standard Shipping: 5–7 business days depending on location and product availability.
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
We partner with trusted carriers like FedEx, UPS, DHL, and freight services depending on the product.
All orders include tracking information, which will be provided via email once your order has shipped.
All shipments are insured against loss or damage.
7. Order Tracking
After your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Name
- Link to Track Your Package
How to Track Your Order:
- Visit the carrier's website.
- Enter your tracking number to view the status and estimated delivery date.
- If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
If your package is delayed beyond the estimated delivery time, please contact us at support@myenergyflow.com.
If your tracking information indicates that your package was delivered but you have not received it:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Inform us immediately upon receipt.
8.2 Damaged Packages
If your package arrives damaged:
- Take photos of the damaged packaging and items.
- Inform us immediately upon receipt.
We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
If any items are missing from your order:
- Inform us immediately upon receipt.
- Provide your order number and details of the missing item(s).
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging.
- Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
- My Energy Flow Responsibility: If the return is due to an error on our part, we will cover the return shipping costs.
- Refunds are processed within 10 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
Please refer to our Refund & Return Policy for detailed information.
12. Freight Shipping & Curbside Delivery
Many items ship via freight due to size/weight.
Freight deliveries include curbside delivery, which means the product will be placed at the curb within your property and not placed inside your home.
13. Incorrect Address
Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
13. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@myenergyflow.com
Customer Service Phone: 1-833-365-9319
Company Information:
1001193398 Ontario Inc., doing business as My Energy Flow
2232 Stratus Drive
Oakville, Ontario, L6M 4W5, Canada
www.myenergyflow.com
Hours:
Monday – Friday: 9:00am – 5:00pm EST
Saturday: 10:00am – 6:00pm EST
14. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.