Privacy Policy
Last updated: November 10, 2025
This Privacy Policy explains how 1001193398 Ontario Inc., doing business as My Energy Flow ("Company," "we," "us," "our") collects, uses, discloses, and safeguards personal information when you visit www.myenergyflow.com, make a purchase, contact us, or interact with our services. By using our website or services, you agree to the practices described in this Policy.
1. WHO WE ARE & CONTACT
My Energy Flow
1001193398 Ontario Inc. doing business as My Energy Flow
2232 Stratus Drive, Oakville, Ontario, L6M 4W5, Canada
Email: support@myenergyflow.com
Phone: 1-833-365-9319
2. INFORMATION WE COLLECT
We collect information you provide directly and information collected automatically:
• Order & account data: name, email, phone, billing/shipping address, order history.
• Payment data: processed securely by our payment providers (e.g., Shopify Payments/Stripe, PayPal). We do not store full card numbers.
• Support & communications: messages, emails, forms, and related details.
• Reviews & public content: information you post in product reviews is public.
• Device & usage data: IP address, browser type, pages viewed, time on site, referring URLs.
• Cookies, pixels, and similar technologies: used for site functionality, analytics, and advertising (including remarketing).
3. HOW WE USE INFORMATION
We use information to:
• Process, fulfill, and deliver orders; provide customer support; verify identity and prevent fraud.
• Operate, maintain, and improve our website and services.
• Personalize your experience and remember preferences.
• Conduct analytics and performance measurement.
• Market our products, including via email (where permitted) and advertising platforms (e.g., Google Ads remarketing).
• Comply with legal obligations and enforce our policies.
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies, pixels, and similar technologies to enable core functionality (e.g., cart), measure performance, and deliver personalized ads. You can adjust browser settings to block or delete cookies; doing so may impact site functionality. We may use Google tools (e.g., Google Ads/Analytics) to understand performance and deliver remarketing ads.
5. ADVERTISING & REMARKETING
We use advertising partners (including Google Ads) to show relevant ads, which may involve cookies/pixels that infer interests from your interactions on our site and others. This may be considered “targeted advertising” or “sharing” under certain U.S. state privacy laws. You can opt out of My Energy Flow marketing emails at any time (see “Your Choices”). To limit interest-based advertising, you can adjust ad settings in your browser or device; advertising platforms also provide their own controls.
6. REVIEWS & PUBLIC CONTENT
If you post a review or other public content on our site, your content (and any personal information you include in it) may be visible to others. Please do not include sensitive personal information in reviews.
7. DISCLOSURE OF INFORMATION
We share personal information with trusted third parties to operate our business and provide services, including:
• E-commerce & payments: Shopify (store platform), payment processors (e.g., Shopify Payments/Stripe, PayPal).
• Fulfillment & logistics: warehouses, manufacturers/distributors, and carriers to deliver your order.
• Marketing & analytics: email service providers, analytics tools, and advertising platforms (e.g., Google) for measurement and campaigns.
• IT & security: hosting, support, and anti-fraud providers.
• Professional services: auditors, advisors, or legal counsel as needed.
We may disclose information to comply with law, respond to legal requests, enforce our terms, or protect rights, property, or safety. In a business transaction (e.g., merger, sale, financing), information may be transferred where permitted by law.
8. PAYMENTS
Payments are processed by third-party processors. We do not store full payment card details. Your use of payment services is subject to the processor’s terms and privacy policy.
9. DATA RETENTION
We retain personal information as needed to provide services, fulfill orders, comply with legal obligations (e.g., tax/accounting), resolve disputes, and enforce agreements. When no longer required, we take reasonable steps to de-identify or securely delete information.
10. DATA SECURITY
We implement commercially reasonable safeguards designed to protect personal information. However, no method of transmission or storage is entirely secure; we cannot guarantee absolute security.
11. YOUR CHOICES & RIGHTS
• Marketing emails: You can opt out at any time using the unsubscribe link in our emails or by contacting support@myenergyflow.com. We may still send non-marketing messages (e.g., order updates).
• Cookies/ads: Use your browser/device settings to manage cookies and ad preferences; some ad platforms provide their own opt-outs.
• Access, update, or delete: You may request access to, correction of, or deletion of your personal information (subject to legal exceptions) by contacting us. We will take reasonable steps to verify your request.
• Authorized agent: Where applicable under U.S. state laws, you may designate an authorized agent to submit a request on your behalf.
12. CHILDREN’S PRIVACY
Our website and services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
13. INTERNATIONAL VISITORS
Our store targets customers in North America. If you access our site from outside North America, you understand that your information may be processed in the United States (and other countries) where laws may differ from those in your jurisdiction.
14. DO NOT TRACK
Some browsers transmit “Do Not Track” signals. Because there is no uniform industry standard, we do not currently respond to such signals. We will update this Policy if standards emerge and our practices change.
15. THIRD-PARTY LINKS
Our site may include links to third-party websites, content, or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The “Last updated” date indicates the most recent changes. Your continued use of the site after changes are posted signifies acceptance of the revised Policy.
17. GOVERNING LAW
This Privacy Policy is governed by the laws of the United States, without regard to conflict-of-law principles.
18. CONTACT US
Customer Service Email: support@myenergyflow.com
Customer Service Phone: 1-833-365-9319
Company Information:
1001193398 Ontario Inc., doing business as My Energy Flow
2232 Stratus Drive
Oakville, Ontario, L6M 4W5, Canada
www.myenergyflow.com
Hours:
Monday – Friday: 9:00am – 5:00pm EST
Saturday: 10:00am – 6:00pm EST
19. RELATED POLICIES
For more information, please also review our Terms of Service, Shipping Policy, and Refund & Return / Warranty Policy.